Profile
Operations professional with 10+ years experience, now specialising in workflow automation and AI-powered systems. I identify organisational problems, design solutions, and build tools that create lasting change — combining strategic thinking with a bias for action.
Experience
Innovation Education Lab
2025 – Present
Operations Manager — Workflow Automation & Systems
- Mapped, restructured and documented the full operational domain using Sociocracy 3.0 — identifying gaps, overlaps and unaccounted responsibilities across 7 sub-roles; designed radial domain structure to communicate ownership and dependencies to leadership
- Simultaneously held and delivered across five distinct operational sub-roles: Process & Automation, IT Development, Digital Infrastructure, Impact System Design, and Domain Delegator
- Administered Google Workspace: Admin Console, Shared Drive architecture, OAuth configuration, and permission management; led full migration from personal to organisational Shared Drive with a two-drive permissions architecture (public + confidential)
- Configured ClickUp workspace: automations, dashboards, Google Calendar integration, and Slack workflows to reduce manual coordination across teams
- Managed procurement documentation for an EU-funded digitisation project (Digi ONG) — full procurement cycle from specification to purchase, including compliance documentation and accounting coordination
- Built IEL Partners Database — web app with Google OAuth and live Google Sheets backend, replacing scattered Slack threads with a single source of truth for collaborator relationships and ownership
- Built Procedure Builder (Claude API) — allows non-technical team members to create structured internal SOPs with flow diagrams and exportable PDFs; shifted organisation from zero documentation culture to an active procedure library
- Built Team Pulse Slack Bot (Python, Slack API, Render) — automated weekly check-ins with AI-powered Google Calendar → ClickUp morning sync using task classification rather than keyword mapping
- Built Score Leaderboard (Google Apps Script) — surfacing project reporting performance patterns across the team
- Building Impact Measurement Platform (in active development) — functions as a CRM tracking partner relationships, project data and outcomes; designed data model, entity relationships and access roles from scratch
RGT Cycling
2015 – 2021
Co-Founder | Operations Manager
Sole person responsible for all operational functions of the company
- Owned end-to-end financial workflows: periodic financial reporting, invoice preparation and tracking, payment processing for employees, consultants, and partners across multiple currencies
- Managed all digital service subscriptions and recurring operational costs — tracked spend, coordinated renewals, cancelled unused services
- Drafted, reviewed, and maintained employee and consultant contracts; coordinated contract lifecycle from negotiation through signature to filing
- Maintained ongoing communications with investors, consultants, and international partners; prepared materials and updates for investor reporting cycles
- Planned and coordinated company participation in trade shows and international events — logistics, travel bookings, materials, vendor coordination, and on-site execution
- Organised and filed all documents for regulatory reporting and compliance; maintained structured document archive for audit readiness
- Managed team payroll, including multi-currency transfers and coordination with external accountants
Renesystems
2012 – 2015
Co-Founder | Operations Manager
Sole operations function in a startup environment
- Managed all payments and financial reporting — tracked costs, created financial reports, and ensured timely payments to employees, consultants, and partners
- Drafted and managed contracts for employees, consultants, and partners; maintained contract lifecycle end-to-end
- Organised and maintained all compliance and regulatory documentation
- Primary operational contact for all partner communications; coordinated day-to-day administrative operations in a fast-moving early-stage environment
Skills
| Operations | Workflow redesign, process optimisation, financial reporting, contract drafting, vendor & subscription management, SOP documentation, procurement |
| Automation & AI | Claude API, ClickUp automations, Slack bot development (Python + GitHub Actions), Google Apps Script, AI-powered task classification |
| Technical | Google Workspace Admin, Node.js, Netlify, GitHub, Python, Supabase, REST APIs, OAuth, WordPress — AI-assisted development |
| Systems Design | CRM/database schema design, information architecture, domain & role architecture (S3.0), GDPR-compliant data structures |
| Soft Skills | Remote international team coordination, documentation for non-technical audiences, iterative problem-solving, autonomous ownership |